Return Policy

At Terp Tube, we believe in doing everything it takes to make sure you are completely satisfied with everything you purchase. If for any reason you’re not satisfied, please review our return policy guidelines below. To get started, please contact us at [email protected].

• If you receive a broken or defective product, you must report any issues to Terp Tube within 72 hours of delivery for us to rectify the situation.
• If we ship an incorrect or physically defective product, we will accept a return or exchange and will issue a return label for free.
• Shipping fees are non-refundable and the responsibility of the customer.
• Please allow 2-3 business days after we receive the return to process it.
• Returns are eligible for refunds only if they are new, unopened, and in re-sellable condition for up to 30 days after purchase.
• After we receive your return and inspect it, we will apply your refund to the original purchase credit or debit card, or we will contact you for exchanges.
• All returns must be shipped with a copy of the receipt from the original order.