Terp Tube

Order & Shipping

All orders are shipped directly from the Terp Tube warehouse in Tempe, Arizona.

All orders are shipped at a flat rate via USPS Priority Mail.

You’ll receive a confirmation email as soon as your order is received that contains a tracking number. If you have not received your confirmation email after making a purchase, please check your junk folder.

We accept all major credit cards.

We do not currently accept PayPal.

Customer satisfaction is a core principle here at Terp Tube. If you have any issues with your order, please reach out as soon as possible via email, and we’ll provide instructions for returning items.

We apologize for the inconvenience, and will get your missing items sent out to you as soon as possible. Please contact here and let us know your order number and the items that are missing.

If you change your mind about your order, contact us here ASAP. If your order has not yet shipped out, we will refund your order.

Enter your tracking number into the USPS tracking tool to locate your order. Your tracking number should be included in the confirmation email you received when placing the order. If you cannot find your confirmation email, please contact us here.

You should have the option to enter a coupon code during the checkout process.

We endeavor to keep all items in stock at all times. However, sometimes our more popular items sell out fast. In these cases, expect items to be restocked within 30 days.

Packages are shipped via USPS Priority Mail.

If you receive products that are broken on arrival, please take photos of the damaged items and send them to us immediately, including your name, order number and details of the damaged item. We will then get in touch to arrange how to return your order for a replacement.

Once a package leaves our warehouse, it is no longer our responsibility. If you have not received your package, please contact the carrier for assistance with locating it.

– File a missing mail claim with USPS here.
– File a claim with UPS here.

Send us a message here and we’ll do whatever we can to help you.