Last updated: May 2, 2026

This Privacy Policy describes how Terp Tube (“we,” “us,” or “our”) collects, uses, and shares information when you use our website at terptubes.com. By using our site, you agree to the collection and use of information in accordance with this policy.

Information we collect

Personal data

When you place an order or contact us, we may ask you to provide personally identifiable information including:

• First and last name
• Email address
• Phone number
• Shipping address, state, ZIP code, and city
• Payment information (processed securely through our payment provider)

Usage data

Usage data is collected automatically when you visit our site. This may include your device’s IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, and other diagnostic data. When you access our site from a mobile device, we may also collect information about your device type, operating system, and mobile browser.

Cookies and tracking

We use cookies and similar tracking technologies to improve your experience on our site. Cookies are small text files stored in your browser. You can instruct your browser to refuse all cookies, though some parts of our site may not function correctly without them.

We use the following types of cookies:

• Essential cookies – Required for the site to function, including cart and checkout functionality.
• Preference cookies – Remember your settings and choices so you do not have to re-enter them.
• Analytics cookies – Help us understand how visitors use our site so we can improve it.

For information on disabling cookies, visit the support pages for your browser:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

How we use your information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and support requests
• Send promotional emails if you have opted in (you can unsubscribe at any time)
• Improve our website and product offerings
• Detect and prevent fraud
• Comply with legal obligations

How we share your information

We do not sell your personal information. We may share your information with:

• Shipping carriers – To deliver your order (USPS, UPS).
• Payment processors – To securely handle your payment.
• Service providers – Third parties that help us operate our website and business, bound by confidentiality agreements.
• Law enforcement – When required by law or to protect the rights and safety of our customers or business.
• Business transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

External services

Our site may use third-party services including:

• Google – Analytics and advertising
• Instagram – Social media integration
• Facebook – Social media integration

Each of these services has its own privacy policy governing how your data is used.

Data retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for accounting and legal purposes.

Your rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data, subject to legal obligations
• Opt out of marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at [email protected].

Children’s privacy

Our site is not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to remove that information.

Links to other websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy, contact us at:

• Email: [email protected]
• Website: terptubes.com/contact